Cold call scam warning

Scam Alert

Members of the public are being warned about a potential cold call scam from someone claiming to be from the Borough Council of King’s Lynn & West Norfolk.

The bogus calls are focussed on ‘investigating an accident’ and the caller is attempting to obtain personal details which they would then use to commit fraud offences. These calls are not from the Borough Council of King’s Lynn & West Norfolk and the advice is not to provide any personal details over the phone.

Lorraine Gore, Chief Financial Officer at the Borough Council of King’s Lynn & West Norfolk, said: “The rise in the number of scam callers is worrying and they are becoming ever more creative in their attempts to get personal information from their victims. This particular scam has evolved to show our number on the caller ID and in some cases it would appear that the perpetrators have also acquired medical details which they use to try to make the call seem authentic.”

“Our number usually appears as withheld, so if it appears on the caller ID or via 1471 missed call facility, please be very wary.

“We would like to reassure people that we would not call to ask for personal details and that if anyone wants to check if a call from the council is bonafide, they should ask the caller for their name and department and then contact the Customer Information Centre on 01553 616200 and ask to speak with them, as this will confirm their identity.”

The Borough Council of King’s Lynn & West Norfolk are asking the public to be vigilant against this scam and to report any suspicious calls using the action fraud, report and support online form. Alternatively, people can contact the helpline on 0300 123 2040.

If anyone has been a victim of any scams or identity theft, it can lead to fraud that can have a direct impact on personal finances. Check bills or invoices and letters to identify any suspicious activity. For more information visit the Action Fraud website: or the Norfolk Police website:


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